Apple has announced a global repair program for specific M2 Mac mini models manufactured between June 16 and November 23, 2024. Affected units fail to power on. Free repairs will be offered after verifying eligibility via the Apple Support site.
In a proactive move to address hardware concerns, Apple has officially launched a worldwide repair program targeting a limited batch of Mac mini models powered by the M2 chip. The decision comes after users reported that certain units failed to power on entirely.
According to Apple, the affected devices were manufactured between June 16 and November 23, 2024, and the issue is isolated to a very small percentage of units. No other Mac mini variants, including those powered by Intel chips or the M1 processor, are included in this recall or repair program.
While the tech company has not provided in-depth technical details about the root cause of the issue, it confirmed that the malfunction may prevent the device from powering on, rendering it inoperable from the outset. Apple has emphasized that the problem is limited in scope and does not impact the overall performance or design integrity of its broader Mac mini lineup.
To verify whether their device qualifies, Mac mini owners are advised to visit the Apple Support website and enter their device’s serial number. If eligible, users can have their Mac mini serviced free of charge at any Apple Store or Apple Authorised Service Provider globally.
Importantly, Apple is offering this repair service as part of a global support initiative, ensuring coverage regardless of where the device was originally purchased. The service window remains open for up to three years from the original date of purchase, giving owners a reasonable timeframe to seek assistance.
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The repair program underscores Apple’s ongoing efforts to uphold high quality and reliability standards across its products. The company has recently undertaken multiple quality assurance and post-sale support programs related to its Mac and iPhone lineups, particularly as more devices now rely on Apple Silicon chips.
In line with Apple’s standard service protocols, users are advised to back up all data before handing in the device for service, even though the malfunction prevents the unit from powering on. Eligible devices will be repaired following Apple’s technical and safety guidelines.
For customers experiencing issues, Apple recommends verifying eligibility before visiting a service center, to avoid inconvenience. The company also reaffirmed that no other M2 or M3-based Macs are currently affected by similar issues.
This initiative reflects Apple’s continued commitment to responsive customer service and ensuring that even rare hardware issues are addressed swiftly and globally.
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